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Welcome to Gartner Vendor Relations. Our mission is to maximize the value of the mutual relationship and interactions between Gartner and Vendors. Our charter is to enhance Gartner's integrity, objectivity and independence by actively managing Vendor relationships. We also provide consistent Vendor Relations policies across Gartner's lines of business on a global basis. Our objectives are to protect the Gartner brand; provide a stewardship role for Vendors; and to manage the distinction between the client relationship and the research relationship.
Announcements
28 September 2005
Updated Vendor-Paid-and-Sponsored Events at Gartner Conferences
Gartner's brand differentiation and therefore our business are based on our research integrity. Even the appearance of compromised integrity is unacceptable. For this reason, during Gartner conferences our analysts are not allowed to participate in special events, paid for by vendors, where attendees are solely Gartner and vendor associates. This policy ensures that our analysts are available to all conference attendees.
Update: If you would like Gartner analysts to participate in any vendor-sponsored event at a Gartner conference, please send an email to ombudsman@gartner.com or call us at +1 203 316 3334 with the following information:
Names of Gartner analysts you would like to invite; Number of end users you would like to invite (remember, end-user invitations are required); and Venue of event. Our general guideline here is that venues optimized to conduct business-oriented discussions are OK; “social” venues (for example, theatre, sporting events) are not. Just as with vendor surveys, our analysts will accept these invitations only when they receive approval from the Ombudsman.
This policy hasn’t been modified to make it more difficult to get to our analysts; it’s been changed because a number of vendors have scheduled some very “social” venues for these gatherings, where the risk of the appearance of compromised integrity is so great that we believe we need to review all requests.
1 September 2005
Magic Quadrant and MarketScope Market List Now Available on gartner.com
We are pleased to announce that a list of all Magic Quadrant and MarketScope market research is now available on gartner.com. This new practice responds to many requests from vendors and users for greater transparency into our market research process and plans. Please keep in mind that these are planned dates and that they may change throughout the year. We update the list with changes as they occur.
Please contact Jenni Lehman, VP Research Methodology, if you have questions.
24 August 2005
Don't miss the next Gartner Analyst Relations Call!
Wednesday, 14 September 2005, from 11:30 a.m. to 12:30 p.m. US Eastern Time
Read more
17 August 2005
We Have Changed Our Email Address
Please note our email address has changed from quote.requests@gartner.com to vendor.relations@gartner.com. This change is to enable one stop for all your Vendor Relations requests.
Regards,
Gartner Vendor Relations
Read more
9 August 2005
Gartner’s Copyright and Quote Policy - Compliance is important to you!
Gartner takes compliance with our Copyright and Quote Policy very seriously. It’s important to us because it protects the integrity of our brand and our reputation for independence and objectivity.
Read more
1 August 2005
How to be added to the Analyst Relations call invitation list
We have recently been asked by a number of vendors how they can get on the invitation list for our quarterly Analyst Relations calls.
Read more
Quote Requests
To request the use of Gartner Copyrighted material, send the following detail to vendor.relations@gartner.com:
- the quote you wish to use
- the original research source of the quote (preferably attached)
- the materials in which the quote will appear
We usually respond in 24-48 hours to requests to quote from published research.
Will your Quote Request be approved? Consent for quoting published research is generally granted if the quote is:
- taken from research less than 12 months old.
- free of statements about a specific company or product
- generic as applied to the industry
- used in its contextual entirety and is verbatim
- for more details, see Gartner's Copyright and Quote Policy
Policy Documents
 Pre-Approved Quote Sheet Template
Process for Requesting Analysts to Take Surveys
Guidelines for Vendor Review Cycles
Gartner Position Regarding Sarbanes-Oxley
Magic Quadrant and MarketScope Research Methodologies and Processes
Vendor Briefings
As an IT Vendor, you may request a Vendor Briefing with a Gartner analyst. Vendor Briefings are sessions conducted by our analysts to assist them in researching vendor technologies, business plans and strategies. Briefings may be live or via audio conference. Your request will be considered, but briefings are scheduled based on analysts research agendas.
Gartner encourages vendors that are not Gartner clients to brief our analysts on their product and services. To request a briefing, send an e-mail to vendor.briefings@gartner.com or call +1 203 316 6144.
To help you identify which topics are covered by our analysts view Analyst Coverage
Want to know what types of questions are asked at a Vendor Briefing? Check out our Sample Vendor Briefing Agenda
Process for Requesting Analysts to Take Surveys
Important New Process for Requesting Analysts to Take Surveys
Vendors regularly send Gartner analysts requests to complete analyst relations-related surveys. Though the length of these surveys is nominal, the number of requests and the scope of the questions has become problematic. To ensure adequate responsiveness to requests and to minimize the impact on Gartner analysts, we have implemented the following procedure:
- If you wish to survey Gartner analysts, please send the request directly to vendor.relations@gartner.com. You must include the entire list of Gartner analysts whom you wish to complete the survey, and the complete list of questions – a URL will suffice. We also need to know how frequently you expect to do this survey, and how you will use the information.
- Once we receive the information, we will review it and if approved, a note will be sent to the specified analysts authorizing them to respond to the survey at their convenience and discretion. Note: It is up to the analysts to ultimately decide if they want to participate, but they will not participate if we cannot tell them.
- Once approved, you may correspond with the analysts directly to complete the survey.
As a best practice, and to maximize approvals, please try to limit your survey length to no more than 15 minutes, and keep your survey content to questions related to the analyst’s relationship or perceptions of your company or analyst relations function. Broad questions about the marketplace and competitors are best asked during inquiry if you are a client.
If you send survey requests to the analysts directly, survey completion is subject to severe delays and spotty participation since the analysts will be checking with us first. We will help ensure that you get quick turnaround and more complete participation. We expect to be able to approve most survey requests within 48 hours of receipt.
Thank you for your cooperation.
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